Answer every call.Even the 3 AM ones.
is an AI voice receptionist for healthcare clinics. It books, reschedules and triages in real time — and writes straight into your practice management system while it does.
- Best Practice
- Medical Director
- Cliniko
is doing- Looking up patient
- Checking calendar
- Booking appointment
Eleanor R.
67 yo · F•Last seen 11 Mar
A missed call isn't a missed call.
It's a patient who booked somewhere else.
Most clinics never see the revenue they lose to an unanswered phone — it leaves quietly, after hours and during the lunchtime rush, and never shows up in a report.
- 1 in 4
Australians waited longer than they felt acceptable for a GP appointment
- 0%
of patients who needed urgent GP care waited 24 hours or more to be seen
- 0%
delayed or skipped seeing a GP when they needed to
Every one of those is a phone that rang. answers it.
Put a number on the calls you're already missing.
Move the dials to match your clinic. The maths is deliberately conservative — it only counts the unanswered calls that were trying to book.
a month, leaking out unseen.
That's $194,400 a year in bookings that rang through to nobody.
answers every one of those calls — day, night, weekend and public holiday — and books straight into your PMS.
From hello to booked.
Scroll, and watch a real call unfold — patient, , every step it takes behind the scenes, and the appointment landing in your PMS.
Hi — I need to book a check-up sometime this week if you have anything.
We didn't build
Olyva's founders still manage Australian clinics today. We see the problem every week — the front desk underwater at 9am, the after-hours calls that become voicemails, the bookings that quietly go to the clinic down the road.
Seventeen years in healthcare management and medical business development — across Australia and overseas — taught us how clinics actually run. Olyva is what we wished our own front desk had: every call answered, every booking captured, none of the burnout.
We built Olyva to handle the reception work that doesn't need a human — so the people you have can do the work that does.
- Built byA practising clinic manager
- Integrated withBest Practice, Medical Director, Cliniko
- Compliant withSOC 2 Type II · Australian Privacy Principles
Everything a senior receptionist would do. None of the burnout.
- Booking
Books straight into your PMS.
Writes the appointment straight into Best Practice, Medical Director or Cliniko the moment the call ends. No copy-paste, no overnight sync.
- Reschedule
Moves appointments without a queue.
Looks up the existing visit, offers the next reasonable slots and confirms by SMS before hanging up.
- Triage
Spots urgent calls in the first 8 seconds.
Listens for the words that matter — chest pain, bleeding, can't breathe — and puts your on-call clinician on the line straight away.
- Follow-up
Closes the loop on results.
Schedules call-backs once a clinician marks results as reviewed. Nothing falls between cracks.
- Languages
Speaks the way your patients do.
Native-quality voices in Australian English, Mandarin, Arabic and Vietnamese. Switches mid-call if asked.
- After hours
Always picks up.
Same voice at 2 PM and 3 AM. Out-of-hours callers get a real outcome, not a voicemail.
- Billing
Quotes fees before the visit.
Reads the right item from your fee schedule and explains the out-of-pocket clearly — before the patient walks in.
- Handoff
Knows when a human is better.
Warm-transfers to your reception team with a one-line summary already typed into the patient note.
Same job title. Different league.
Most “AI receptionists” are generic phone bots wearing a medical logo. Here's what purpose-built for Australian clinics actually buys you.
Purpose-builtEvery capability in the Olyva column ships in the product today.
fitsOne inbound number. Four moving parts.
sits between the phone line and your PMS. Every action it takes — looking up a patient, booking a slot, sending an SMS — is signed and logged, so you can see exactly what happened on any call.
Built for healthcare. Not borrowed from a call center.
treats every call as a record you can defend. Patient details are masked the moment the call starts, every action takes is signed, and the full history is ready the next time you sit down with an accreditor.
- Australian-hosted infrastructure with regional failover.
- SOC 2 Type II controls aligned with the Australian Privacy Principles.
- Customer-owned encryption keys for transcripts and recordings.
- 02:41:08Patient lookuppt_••••8412OK
- 02:41:11Checked availabilitypt_••••8412OK
- 02:41:24Booked appointmentpt_••••8412OK
- 02:43:02Checked billing itempt_••••2207WARN
- 02:43:18Sent SMS confirmationpt_••••2207OK
- 02:46:51Transferred to clinicianpt_••••9930OK
- PATIENT DATA MASKED
Names, dates of birth and Medicare numbers are masked before anything is saved. Even our team can't see raw patient data.
- EVERY ACTION SIGNED
When
books, reschedules or updates a record in your PMS, the action is cryptographically signed — so you can prove what happened and when. - ROLE-BASED ACCESS
Clinicians, reception and admin each see only what their role needs. Single sign-on supported.
- ACCREDITATION READY
Every call and every action is logged in a tamper-proof history. Export the full record straight into an accreditation audit.
Six voices. Pick one. Or design your own.
See every call. Without listening to a single one.
/ dashboard- Calls today
0
+18% vs avg
- Booking rate
0%
+4 pts
- Avg duration
0s
-12s
- After-hours usage
0%
+9 pts
- Reschedules
0
+3
- Escalations to staff
0
-2
- First-time callers
0%
+1
- Avg wait
0s
0s queued
- Booking62%
- Reschedule25%
- Cancel13%
- 08:02+61 4•• ••• 219Booked01:24
- 08:07+61 4•• ••• 044Reschedule00:58
- 08:11+61 4•• ••• 718Escalated02:11
- 08:18+61 4•• ••• 906Booked01:02
Questions clinics actually ask.
The things every practice weighs up before handing over the phone — answered straight, from how Olyva really works.
Got a question that isn't here? Ask it on a demo
See it answer your clinic's calls.
A 20-minute walkthrough on your own number, with your own PMS connected. No slide deck, no commitment.